Support Request Template

[Erik Frèrejean]

In order to provide the best support possible, we request that you provide some basic information about your setup. If you have a general question unrelated to a specific board then you may skip this process.

In some cases, such as when the problem is occurring on a page not accessible to guests, it may be helpful to also provide a test account. You should never post details to an account with moderation or administration permissions, however.

Automatically generated Support Request Template [Beta*]
The SRT-generator is the fastest way of completing the Support Request Template. It will take just a few minutes of your time and provide a structured output which you can paste into your topic. Begin by clicking the button below:

discuss
* We invite you to provide feedback about the tool in the Discussion Topic.

Manual Support Request Template
If you do not wish to use the generator above, we ask that at least the following information be provided:

Your board's URL:
Version of phpBB3:
Was this a fresh install or a(n) update/upgrade/conversion (please be specific)?
If update, what package(s) did you use?
Did you use an automated wizard provided by your host to install phpBB?
MODs you have installed:
When the problem started:
Your level of expertise (be honest):

Code: Select all

Please provide us with the information necessary to assist you by filling out the [url=http://startrekguide.com/community/viewtopic.php?f=62&t=9461]Support Request Template[/url].

[Erik Frèrejean]

An addition on the following part of the Support Request Template:

Test account*:

*A test account (username/password) may be helpful if team members need to view a page hidden to guests.

If a user with more permissions than "Registered user" is required to see the problem do not fill this out. If required a team member will ask you to PM these user credentials, do never give this information to a non team member.

Thanks for understanding

[Erik Frèrejean]

Please note the availability of the phpbb.com

This tool that was developed by iWisdom allows you to easily generate a complete SRT.